Valve Heads To Court Over Refund Policy

August 29, 2014

Steam-Logo-100x100The Australian Competition and Consumer Commission, responsible for regulating consumer law for businesses are set to institute proceedings in the Australian Federal Court over several misleading representations of consumer guarantees under the Australian Consumer Law.

This concerns Valve’s digital distribution service known as Steam, where the ACCC claims that Valve has made several false statements regarding their refund policy. The following breaches are stated below, taken straight from the ACCC website:

The ACCC alleges that Valve made false or misleading representations to Australian customers of Steam that:

  • consumers were not entitled to a refund for any games sold by Valve via Steam in any circumstances;
  • Valve had excluded, restricted or modified statutory guarantees and/or warranties that goods would be of acceptable quality;
  • Valve was not under any obligation to repair, replace or provide a refund for a game where the consumer had not contacted and attempted to resolve the problem with the computer game developer; and
  • the statutory consumer guarantees did not apply to games sold by Valve.

While the statement notes that Valve does not operate or possess any Australian branches or employees in the country, they still sell products to Australians who use the Steam service and as such, must abide by Australian law to continue doing so.

The first hearing is set to commence 7th October of this year at the Federal Court in Sydney.

Source: ACCC

  • October 3, 2021
    F1 2021 review: The Pace Setter
  • September 8, 2021
    REVIEW: Tales of Arise (PS5)
  • March 30, 2021
    Preview: NieR Replicant ver.1.22474487139
  • December 24, 2020
    New Game Plus’ Top Five Games of 2020
  • November 11, 2020
    AEW Enters the Ring with Wrestling Video Games
  • August 12, 2020
    F1 2020 Review: No Corner Cutting
  • August 12, 2020
    Microsoft Announces Xbox Series X for November 2020, Delays Halo Infinite
  • May 22, 2020
    D&D Live 2020 Announced
  • May 20, 2020
    OPINION: The Best Time To Get Into Nioh 2 Is Now
  • April 16, 2020
    KartRider Rush+ Enters Pre-Registration on iOS & Android
  • April 3, 2020
    Godzilla Is Coming To Magic: The Gathering
  • March 30, 2020
    Why Star Trek Picard Was A Dissapointment [SPOILERS]
  • Click to load
    More From New Game Plus
Site by GMAC Internet Solutions